Customer service is the support you offer your customersboth before and after they buy and use your products or servicesthat helps them have an easy, enjoyable experience with your brand.
What are the 4 market behaviors
Consumer behaviors can be grouped into four key categories: awareness, preference, engagement and advocacy.
Each of these stages is important to the marketer.
How can you improve buying behavior?
- Identify Customer Expectations
- Engage Prospects
- Evaluate Processes and Metrics
- Mobilize Your Leaders
- Look to the Future Now
What are convenience items
Convenience goods are those that the customer purchases frequently, immediately, and with minimum effort.
Soaps and newspapers are considered convenience goods, as are common staples like ketchup or pasta.
Who can be a customer
A customer is any person or organization who might have interest in buying, or has bought, products or services from a company.
Each time you pay a bill or buy something from a store you are acting as their customer.
In general, there are three basic types of customers.
How do you handle angry customers?
- Remain calm
- Practice active listening
- Repeat back what your customers say
- Thank them for bringing the issue to your attention
- Explain the steps you’ll take to solve the problem
- Set a time to follow up with them, if needed
- Be sincere
- Highlight the case’s priority
What are the methods of buying and selling?
- Selling by Private Treaty
- Expressions of Interest (EOI) Some properties sell via Expressions of Interest
- Auction: Buying at Auction
- Auction: Selling by Auction
What is unique about social media marketing
Not only a social media platform helps you connect with your target audience, increase awareness about your brand, but it also boosts your leads and sales to a great extent.
Since around 2.96 billion people use social media platforms worldwide, it’s no passing trend.
What are the 7 P’s of marketing
It’s called the seven Ps of marketing and includes product, price, promotion, place, people, process, and physical evidence.
Who is good customer
Great Customers are Advocates. Great customers, when they truly are getting tremendous value from your product, become more than just happy.
They do more than just references. They give you more than just high customer satisfaction marks.
How do you increase the value of your customer?
- Improve the buying process
- Focus on brand perception
- Get customer feedback
- Make a unique product
- Provide a positive experience
- Prioritize quality over price
- Identify your strengths
- Adjust your marketing strategy
How do you influence clients?
- Make them feel uniquely special
- Offer lots of information
- Customers need to be involved in the decision
- Tell the story
- Make realistic promises
- Provide a high level of service
What are the 3 types of shoppers
Fast: Customers who want to complete the purchase as quickly as possible. Value: Customers who are looking for the best price and try to maximize every dollar spent.
Inspiration: Customers who are inspired by the shopping experience and want to discover new products.
Which is best type of customer
Loyal Customers Loyal customers are the best kind of customers to have for your business.
Repeat customers types keep coming back to you for different products and services and they seem to be impressed with your brand.
Why people use social media
Billions of people around the world use social media to share information and make connections.
On a personal level, social media allows you to communicate with friends and family, learn new things, develop your interests, and be entertained.
What is the most important step in the buying process
Problem/need recognition This is often identified as the first and most important step in the customer’s decision process.
A purchase cannot take place without the recognition of the need.
What are the 7 steps of the buying process?
- Consumer Decision Making Process Infographic
- Stage 1: Need Recognition
- Stage 2: Information Gathering
- Stage 3: Evaluation of Alternatives
- Stage 4: Assess the Evidence
- Stage 5: Selecting an Option
- Stage 6: Implement the Decision
- Stage 7: Decision Review and Evaluation
What is an interactive post
What is interactive content? Interactive content, as we mentioned before, is content that requires an action from the audience.
The action depends on what is requested on the post (click, answer, interact).
What are the four types of buyer?
- Analytical Buyers
- Amiable Buyers
- Driver Buyers
- Expressive Buyers
What are the 5 situational influences
The situational factors involve five categories: physical surroundings, social surroundings, temporal perspective, task definition, and antecedent state.
How can I make my social media more interesting?
- Create a daily, weekly or monthly series
- Run a contest or giveaway
- Host an AMA
- Run a social media takeover
- Share some relevant content
- Repurpose your own content
- Host a challenge
- Create a how-to or tutorial
How do I make social media posts interesting?
- Show, Don’t Tell
- Get Your Own Photos Taken
- Recycle Your Evergreen Content into Graphics
- Share Customer Testimonials & Reviews
- Search for the Latest Visual Trends
- Host Contests
- Tag Influencers & Bloggers You’ve Quoted in Your Message
What is the 5 step decision-making process
The decision-making process allows for the exploration of all alternatives in order to solve a problem, and it ensures that the best solution is found.
The decision-making process includes the following steps: define, identify, assess, consider, implement, and evaluate.
Sources
https://www.atlantis-press.com/proceedings/emle-18/55909910
https://www.researchgate.net/publication/240237575_Consumer_Behavior_Classroom_Exercises_That_Really_Work
https://study.com/academy/lesson/what-is-a-customer-definition-overview.html
https://onlinemasters.ohio.edu/blog/consumer-behavior-theories-every-marketer-should-know/
https://www.emerald.com/insight/content/doi/10.1108/eb024733/full/html
