- Segment your audience
- Send re-engagement emails
- Send personalised product recommendations
- Show off your reviews
- Send cart abandonment emails
- Start a rewards program
- Improve customer satisfaction through surveys
How do I get my old customers back from my email?
- Offer them a store alternative
- Send more than one email
- Use humor to get their attention
- Include an impossible to resist offer
- Educate customers about pausing and cancelation options
- Mention your offer in your email subject line
- Re-engage inactive customers with a seasonal campaign
How do you sell a product through email?
- Write engaging subject lines
- Use nongeneric opening lines
- Tailor the body length to your audience
- Avoid talking about yourself
- Include a clear call to action and next steps
- Send the email at the right time
- Add value with a follow-up email
How do you reach to clients after a long time?
- Offer to solve a problem
- Demonstrate your new skills
- Connect on a personal level
- Suggest a specific time to meet
- Provide resources
- Ask open-ended questions
What do you respond when the client says you are too expensive
If you’ve done all of the above and are still getting the money objection, here’s what to say: “You reached out to me because you need help with [insert their key problem].
If money/price wasn’t an issue, would you still want to work with me?” If they say yes, move on to the next question.
What makes a happy customer
A happy customer isn’t just someone who makes a purchase with you today. A truly happy customer is one who will be loyal to you and your business for a long time to come.
Plus, customer loyalty and happiness have a tendency to spread. When people find businesses they trust, they want to tell their friends about it too.
How do I make my store stand out?
- Ensure customers feel safe
- Sell your brand – use pavement signage, window displays and interiors
- Know your customers
- Get the right team in place
- Collaborate with other businesses
- Ramp up your marketing campaign
How do you write a message to customers?
- Never Use an Anonymous Greeting
- If in Doubt Use Mr/Mrs Instead of First Names
- Get Someone to Check the Name Is Right…
- Thank Them for Their Custom
- Offer Something in Return
- Place Important Information in the PS Section
- Add a Personal Touch
How do I become a good retention agent?
- Good Values Build Good Relationships
- Trust Is the Basis for Good Relationships
- Build Customer Expectations and Over Deliver Every Time
- Let Customer Data Work for You
- There’s Always Room for Improvement
- Keep Customers in the Loop
- Determine Customer Lifetime Value
- Reward Loyalty
What are the different types of retention?
- Situational Binding
- Legally Binding
- Technical Binding
- Economic Ties
- Emotional Bonding
What is a good returning customer rate
Although benchmarks vary from company to company, most ecommerce businesses have 25-30% percent returning customers.
This is backed up by Alex Schultz, VP of Growth at Facebook who says, “If you can get 20-30% of customers coming back every month and making a purchase from your store, you should do pretty well”.
How can I improve my retail sales?
- Let customers try before they buy
- Understand customer movement
- Create an engaging environment
- Encourage recommendations
- Stock up on what sells
- Offer your expertise
- Optimize your counter space
- Make sure your business is easy to find online
How do you attract more customers?
- Offer new customers discounts and promotions
- Ask for referrals
- Recontact old customers
- Network
- Update your website
- Partner with complementary businesses
- Promote your expertise
- Take advantage of online ratings and review sites
How do you engage an inactive customer?
- Make sure your emails are relevant and engaging
- Provide exclusive offers and discounts
- Include a call to action
- Get more personal
- Give them more control
What is the first thing you should say to an upset customer
Acknowledge their distress The first thing the customer is looking for from you is a recognition that something has happened to upset them.
You can acknowledge their feelings without accepting blame by saying something such as, “I can see you’re upset, and I’m so sorry.”
How do you handle difficult clients?
- First and foremost, listen
- Build rapport through empathy
- Lower your voice
- Respond as if all your customers are watching
- Know when to give in
- Stay calm
- Don’t take it personally
- Remember that you’re interacting with a human
What words attract customers?
- Free
- Exclusive
- Easy
- Limited
- Get
- Guaranteed
- You
- Because
What are the most common complaints?
- Telephone and mobile services
- Foreign money offers and counterfeit check scams
- Internet auctions
How do you greet customers in messages?
- Welcome to our company! We’re so excited to have you as part of our team
- We’re glad you’ve chosen us, and we want to show our appreciation by giving you a special incentive
- We’re delighted to have you as our customer
- Thank you for joining us!
How do you connect with old customers?
- Send them a valuable note in the mail
- Reach out with a “happy birthday.”
- Ask for introductions to new customers
- Regularly request customer feedback
- Host a customer event twice a year
- Invite them out for a bite to eat
- Call them with a clear purpose
What are churn prevention skills
Churn prevention is your proactive strategy for keeping customers around. It involves looking at the underlying reasons for churn and then formulating a plan to combat issues that may lead to churn before they happen.
How do you ask for client work?
- Be concise: Often with email requests, the shorter the better
- Make it a new email:
- Be clear:
- Try to stay light:
- Be clear:
- Show a track record:
- Show samples:
- Be sure to ask:
How do you introduce a letter to a new customer?
- Include your business’s letterhead
- Add the date and customer’s address
- Greet the customer
- Include an official welcome message
- Provide a detailed introduction to the business
- Reassure your new customer
- Add contact details
- Close your welcome letter
How do you write a professional customer service email?
- Give it a human touch
- Show empathy
- Value their time
- Remain positive
- Be consistent
- Keep the language clear and simple
- Share resources to help even further
- Use customer service email phrases
How do you write an email to an existing customer
Never use a generic greeting, always use their name. Get to the point quickly and be concise., but don’t be impersonal or abrupt.
Keep your sentences short and clear. Include everything your client needs to know in the email.
How do you find old clients?
- Monitor social media feedback
- Attend industry events
- Build a community forum
- Ask questions
- Follow up on customer feedback
- Create a customer loyalty program
- Host a company tour
- Provide self-service resources
How do you attract people to stores?
- Buy online, pick up in store
- Match online prices (or value)
- Provide inventory information online
- Send out promotions via SMS
- Optimize your website for local searches
- Host events
- Increase curb appeal
- Create a lounge space (with WiFi)
Why is customer churn important
Churn rates are important because losing customers means losing revenue. So, the bottom line is that high churn could affect your bottom line.
Another reason it’s critical to improve customer retention and reduce churn is that it’s generally more expensive to find new customers than it is to keep existing ones.
How do you politely tell a client they are wrong?
- 1Be Certain That The Customer Is Wrong
- 2Be Calm and Polite When Telling A Client They’re Wrong
- 3Do Not Blame The Client
- 4Ask Questions
- 5Be Direct
- 6Listen
- 7Show Your Expertise And Experience
- 8Change Their Perspective
How do I reduce email churning?
- using double opt-in and sending welcome and onboarding emails;
- offering users to change their email preferences;
- asking for feedback;
- implementing a loyalty program;
- launching re-engagement email campaigns
References
https://clevertap.com/blog/customer-winback-strategies/
https://www.activecampaign.com/glossary/promotional-email
https://www.thesmbguide.com/new-customer-welcome-letter
https://myemma.com/blog/how-to-create-a-re-engagement-email-that-works/
