A text message of up to 160 characters without an attached file is known as an SMS, while a text that includes a file—like a picture, video, emoji, or a website link—becomes an MMS.
Which marketing cloud app or apps can use the data models created in contact builder
Other Marketing Cloud apps, such as Journey Builder, MobileConnect, and MobilePush, can use the populations you create in Contact Builder.
What is Salesforce Omni-Channel
Salesforce Omni-Channel is a Service Cloud feature (brush up on the differences between Sales and Service Cloud with our guide).
As the name implies, Omni-Channel is “all channels” in that it allows your customer service agents to handle customer concerns via any and all channels with one consistent experience.
How can I sell my SMS?
- Always Get Permission
- Use an SMS Sales Tool
- Offer Something Valuable
- Include a Clear Call-To-Action
- Keep It Brief
- Get Your Timing Right
- Experiment, Analyze, Optimize
Can you send mass texts from Salesforce
Send a single message to up to 25,000 contacts, leads, or person accounts from any Quick Send message record using Salesforce list views.
SMS messages aren’t available in Bulk Quick Send.
How do I enable SMS in Salesforce lightning
From Setup in Lightning Experience, in the Quick Find box, enter Messaging , and then select Messaging Settings.
In the Channels section, click New Channel to open the guided setup flow. Click Start.
Click SMS.
Can you use digital engagement with sales Cloud
Digital Engagement features apply to Service Cloud and Sales Cloud. Omni-channel: Unify your channels and manage your sales reps’ workload.
Is digital engagement part of Service Cloud
Moreover, Salesforce Service Cloud as well as Salesforce Sales Cloud, both have the functionalities of digital engagement.
Does salesforce have a texting feature
Customers can send text messages to your company, and agents can reply from the service console.
Use short code phone numbers to send recurring messages and one-time alerts to your US and Canadian customers.
How do I test SMS in marketing cloud
Tip To test a message, click Perform Test to activate the keyword and confirmation message for 60 minutes.
When you text in that keyword to the code, you receive the confirmation message.
Note If you don’t see templates in MobileConnect that you want to use, contact your Marketing Cloud account representative.
How do I enable digital engagement in Salesforce
Required Editions The Field Service Appointment Assistant managed package and permission set license are required.
To use Digital Engagement, see Set Up Messaging Channels. Note For information on the features included in the Digital Engagement subscription, see our pricing docs.
How does twilio integrate with Salesforce?
- Install Twilio for Salesforce from the AppExchange
- Obtain your Twilio Account SID and Auth Token
- Create a messaging service
- Add phone numbers to your messaging service
- Create a webhook for your messaging service
- Select your messaging service in Salesforce
Does Salesforce have live Chat
Salesforce Chat (formerly “Salesforce Live Agent”) is a native Salesforce tool that enables customer service teams to communicate in real-time with your website users.
What is Salesforce journey builder
Salesforce Journey Builder is a feature of the company’s Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using and maintaining loyalty to a brand.
Does Talkdesk have SMS
Our SMS implementation supports the manual sending and receipt of SMS messages through Talkdesk for Salesforce, Talkdesk Feedback, and Talkdesk Digital Engagement.
How do you text in Salesforce
Quick text is automatically enabled in Salesforce Classic orgs where Chat is enabled. From Setup, in the Quick Find box, enter Quick Text Settings and select Quick Text Settings.
Click Enable Quick Text. Optionally, select Share and organize quick text in folders (available only in Lightning Experience).
What is data views in Sfmc
Data views are system-generated tables, known as data extensions (DEs), in Salesforce Marketing Cloud (SFMC).
They contain different information about subscribers and events such as email/SMS sends, email opens, or links clicked.
What is Google creative studio
Ads Creative Studio is a creative management platform designed for creative teams. You can use it to build ads, manage creative assets, and share them with media teams.
Which site would you use to check the status of Salesforce servers
1. Navigate to https://status.salesforce.com/. 2. You can search for your Instance, Domain, POD, or MID to check whether those services are down.
What is MarketingCloudSDK
The MarketingCloudSDK for iOS can be found on GitHub and CocoaPods. The Marketing Cloud MobilePush Documentation contains information on the Marketing Cloud MobilePush app, including information on associating MobilePush with a mobile app.
What is a subscriber in Sfmc
Let’s define a subscriber in SFMC and determine the difference between a contact. A subscriber opted to receive communications from you via a specific channel, such as email, SMS, MMS or push notifications.
A contact is a single individual who can receive messages via multiple channels.
When should I use SMS marketing?
- Short-term promotions for retail or ecommerce businesses
- Urgent updates about events or customer orders
- Appointment reminders
- Internal alerts
- Make sure your contacts have opted in to SMS
- Mind the timing of your messages
- Include your company’s name in your messages
What is Salesforce AMPscript
AMPscript is a scripting language that you can embed within HTML emails, text emails, landing pages, SMS messages, and push notifications from MobilePush.
The system processes the script at the point where you include it in the message to render content on a subscriber-by-subscriber basis.
What are push notifications in Salesforce
Mobile push notifications allow Lightning Platform mobile app developers to easily push notifications to their users’ mobile devices when business events occur in the customers’ orgs.
To enable push notifications, you must use the mobile connected apps framework.
What is email Studio in marketing cloud
Email Studio is a powerful tool that allows you to build and send personalized emails.
This course will teach you how to configure admin settings and manage data, in order to run smart and efficient marketing campaigns in Salesforce Marketing Cloud.
What is a subscriber in Marketing Cloud
A subscriber is a person who has opted to receive communications from your organization.
You can track information about subscribers using profile and preference attributes. Use the subscriber key to identify your subscribers in Marketing Cloud.
Create lists or data extensions to store your subscribers.
Which part of the installed package actually stores the endpoint URL for your custom activity
We recommend that the user interface for the custom activity include these parts: A folder named for the endpoint URL of the activity as defined in the Journey Builder component of your installed package (we’ll get to the installed package later in this unit).
This folder contains the index.
What is personalization string in Sfmc
A personalization string lets you insert subscriber attributes, such as subscriber name, into your emails.
Personalization strings can appear in the subject line, preheader, or in the content of the email.
You may hear personalization strings referred to as merge fields or substitution strings.
What is short long code in marketing cloud
Long numbers are cheaper to use than short codes and allow you to receive replies from the recipients.
A shortcode is a memorable number between 3 and 7 digits in length. They are ideal for marketing campaigns and promotions where you want people to remember your number.
Short codes are country specific.
What is short code and long code in Sfmc
Short Code is – well, short (e.g. 1234) and is very often shared across multiple accounts on SFMC, as dedicated short codes are – however possible, really costly.
Long code is a standard local phone number (e.g. +4511223344) and are normally dedicated to a single account.
References
https://www.softwareadvice.com/marketing/social-studio-profile/
https://cyntexa.com/blog/salesforce-digital-engagement/
https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/
