We’ll reconnect within 24 hours of processing your payment.
Is Plusnet part of the automatic compensation scheme
Plusnet (including John Lewis Broadband) has today joined the automatic compensation scheme, which means its broadband and landline customers will get money back when things go wrong, without having to ask for it.
Is virgin part of the automatic compensation scheme
We’ll automatically credit your bill for fixed phone line and broadband issues, no matter if you’re a new or existing customer.
Here’s how much we’ll credit you for the following service issues: £8.40 per day for a total loss of service after 2 full working days from registering the loss of service to us.
How can I tell if there is a fault on my BT landline?
- We’ll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 minutes to book a slot
Can you sue your Internet provider
Yes, you can sue your internet service provider, but almost all ISP subscriber agreements require you to file any lawsuit in small claims court.
If your dispute is over more than the amount that your local small claims court handles, you have to resolve it outside of the courts using a process called arbitration.
Can I get a New bt home hub for free
BT will give you a Smart Hub for free if you contract, or re-contract, for a minimum of 18 months.
What is BT keep connected promise
What’s the Keep Connected Promise? With our Keep Connected Promise we’ll get you back online quickly if your broadband stops working.
Once you’ve reported an eligible fault, we’ll send you a Mini Hub straight away at no extra cost.
It uses a mobile signal to connect your devices until we’ve fixed the fault.
Can you get your money back if you get scammed
If you’ve bought something from a scammer If you’ve paid for something you haven’t received, you might be able to get your money back.
Your card provider can ask the seller’s bank to refund the money. This is known as the ‘chargeback scheme’.
If you paid by debit card, you can use chargeback however much you paid.
Why have BT sent me a mini hub
If you report a fault with your broadband, we’ll send you a Mini Hub straight away at no extra cost.
It uses a mobile signal to connect your devices until we’ve fixed the fault.
Does BT throttle Internet speed
We’re proud to say that our broadband packages don’t have any speed restrictions. So, if you’re on one of our packages, you don’t need to worry about us slowing you down even at peak times.
What is BT mini hub
The Mini Hub is a device that uses a 4G mobile signal to connect you to the internet when you have a problem with your broadband.
In a similar way to how you connect devices to your BT Hub, you can connect up to 20 devices, like your laptop and tablets.
It will keep them connected to the internet at home.
How do I know if I have Bt halo
You can check which version of Halo you have by logging in to My BT.
2. What products give you Broadband Benefits? You can get Broadband Benefits if you have Fibre Halo 1 or 2, Halo 1 or 2 with Fibre 100, Halo 1 or 2 with Fibre 250 Halo or Broadband Unlimited with Halo 1.
How do I complain about a phone company
Initially you need to contact your service provider’s customer services department and explain your problem.
If that doesn’t resolve the issue, then you can make a formal complaint to the company.
You should find details of how to do this on the back of your bill and on their website.
How do I complain about a company on the Internet
File a Complaint About Online Purchases Your consumer protection agency. The Federal Trade Commission (FTC).
Your state attorney general. Econsumer.gov, if your purchase was with a foreign retailer.
How do I cancel BT Sport
Simply log into MyBT, find BT Sport Monthly Pass and choose ‘Cancel subscription’. When you cancel, you can carry on watching BT Sport until your 30-day viewing period expires.
What happens when you complain to Ofcom
We assess each complaint carefully to see if our rules may have been broken.
If we decide the complaint doesn’t raise issues warranting further investigation, we’ll close the complaint and publish a record of this in our Broadcast and On Demand Bulletin, which is published every fortnight.
Who can I complain to about my broadband provider
Complain to the ombudsman For phone, broadband, and mobile, this is either CISAS or Ombudsman Service: Communications.
To find out which your provider uses, consult Ofcom’s list of ADR schemes.
Why has my Direct Debit not been taken
There are number of possible reasons your bank wouldn’t let us take your payment: The bank account details we used didn’t match with the bank.
There’s not enough money in your account. The payment was higher than a Direct Debit limit that you’ve set with your bank.
Why is BT WIFI so slow
Different things can cause a computer to slow down, which can give the impression that your broadband is slow.
This includes: Running lots of programs at once, insufficient RAM, web browser add-ons and too many startup programs.
What speed is BT Halo
Full Fibre 100 with BT Halo 1 normal available download speed will be 150 Mbps.
What happens if you pay Internet late
As mentioned earlier, a cable or other utility bill will generally not be reported at all unless it is seriously delinquent and in collections.
That usually happens around the 90-day mark after a missed payment. Before that, the consumer is likely to be hit with late fees and ultimately a suspension of service.
What can you do if you get scammed out of money
Report the scam to the FTC online, or by phone at 1-877-382-4357 (9:00 AM – 8:00 PM, ET).
The FTC accepts complaints about most scams, including these popular ones: Phone calls. Emails.
How do I get my money back from internet service provider
Contact the service provider verbally or in writing to explain the problem and present your claim for compensation.
You may also want to ask for a refund or replacement. Show the receipt, phone/internet bill or bank statement for any necessary equivalent replacement services you have purchased.
Do I have to pay for Openreach engineer
There’s no charge for most engineer visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn’t be a cost.
There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment.
Can I cancel my broadband contract within 14 days
You’ll probably have to pay a fee to cancel a contract if you’ve decided you don’t want it anymore.
However, you might be legally entitled to cancel the contract without a fee if either: you signed up less than 14 days ago (ie you’re within a ‘cooling off period’) the price of the contract has gone up.
How do I complain to TalkTalk
How to complain directly to TalkTalk. For complaints about your TV, landline or broadband service call 0345 172 0088.
You can also use TalkTalk’s live online chat function to send a complaint. Alternatively you can write to TalkTalk (TTR), PO Box 675, Salford, M5 0NL.
Can I work from home using mobile hotspot
Your phone’s LTE connection can let you access work calls, lectures, or the internet from anywhere in your home.
Though you can try to get a stronger internet connection in another part of your home, there’s a simpler solution: your LTE connection.
How do I write a complaint letter about the internet
Respected sir, With due respect, I am writing this letter to inform you that my internet connection is disturbed from last 2/3/4/5 days.
I am facing trouble as I am having exams and my most of the work is done online and for that, I need a proper internet connection.
(Show your actual problem and situation).
Can you complain about Internet speed
As per the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007, in case a consumer has a complaint, the first step is to register the complaint at the toll free Call Centre number of the service provider and obtain a docket number, confirming registration of the complaint.
Can I cancel my broadband contract if it’s slow
In general, yes. If you decide to cancel your broadband before your minimum term is up, you’ll usually need to pay an exit fee.
What you’ll pay depends on the provider. But it’ll typically involve paying off the remaining months of your contract, plus the cost of any equipment provided, such as a router.
Sources
https://www.citizensadvice.org.uk/consumer/scams/check-if-you-can-get-your-money-back-after-a-scam/
https://www.bt.com/help/broadband/bt-s-approach-to-broadband-traffic-management
https://wearecitizensadvice.org.uk/automatic-compensation-for-broadband-customers-a-small-change-in-the-digital-economy-bill-which-912c71a582ae
https://www.bt.com/help/landline/getting-set-up/costs-and-charges/how-much-does-it-cost-to-install-a-new-bt-phone-line-or-reconnec
https://www.which.co.uk/news/article/bt-left-me-without-internet-can-i-get-compensation-abviE1M1IAKr
