The three most common types of call centers are inbound, outbound and blended call centers.
What upselling means
Upselling is a sales technique that encourages customers to spend more money by purchasing an upgraded or premium version of the product they originally intended to buy.
How do B2B sales work
What is B2B sales? B2B sales, also known as business to business sales, refers to companies who primarily sell products and services to businesses, rather than direct to consumers (B2C).
B2B sales typically have higher order values, longer sales cycles and are often more complex than B2C sales.
What does CSR mean in call center
What is a Customer Service Representative (CSR) in a Call Centre? A Customer Service Representative is a person employed to answer the customer, either by phone or by instant messaging, social media or by email.
Customer service representatives may also be called contact centre advisors or call centre agents.
What is hot calling
Hot calling, sometimes called warm calling, is the process of calling potential customers who you’ve identified as good leads.
Marketers or salespeople can use different platforms to identify these leads, including social media or company announcements.
How do I talk to customer care
Explain your problem to the agent. Talk slowly and clearly. Don’t make assumptions about what they know or don’t know.
Include specific examples about your issue. Ask them to restate your issue after you’re done explaining it.
What are the most common call center interview questions?
- Tell me about yourself
- What do you like to do for fun?
- How would your previous team/manager describe you?
- Where do you see yourself in 5 years?
- What enticed you to apply?
- Why are you leaving your current role?
- What are the key factors that make a call center successful?
Why should we hire you in BPO
Why should we hire you? Answer : Sir, that is the good question you asked me, If you will give me opportunity to work in your company at this post I think that, by using my skills and knowledge I will play an important role in the upliftment of your company and I will prove it.
What is call center job salary
PKR 900k. The average salary for a Call Center Agent is Rs 288,833. Rs 15k – Rs 900k.
Rs 108 – Rs 99k.
What is logistics in simple words
Logistics is used more broadly to refer to the process of coordinating and moving resources – people, materials, inventory, and equipment – from one location to storage at the desired destination.
The term logistics originated in the military, referring to the movement of equipment and supplies to troops in the field.
What is BPO best answer
BPO stands for Business Process Outsourcing. It generally is the process of subcontracting or outsourcing some business operations to a third party.
It mainly consists of customer-related services like marketing and technical help.
What are the 4 types of logistics
The four major types of logistics are: Supply, distribution, sales and reverse logistics.
What are the 7 R’s of logistics management
⚽ The 7 R’s (or Rights) are the set of ideals and principles used by organizations that can be a foundation to be successful in the trucking and logistics industry.
These are the ‘right’ product, quantity, condition, place, customer, time, and price.
What are the 3 types of logistics
These are inbound logistics, outbound logistics, and reverse logistics.
What are the 5 primary activities of a value chain
The value chain framework is made up of five primary activities — inbound operations, operations, outbound logistics, marketing and sales, service — and four secondary activities — procurement and purchasing, human resource management, technological development and company infrastructure.
References
https://www.wikihow.com/Get-Good-Customer-Service-when-Talking-to-a-Customer-Service-Representative
https://www.zendesk.com/blog/inbound-vs-outbound-call-centers-whats-difference/
https://www.zendesk.com/sg/blog/inbound-vs-outbound-call-centers-whats-difference/
