- provide a more interactive and personal sale service
- create an immediate rapport with your customers
- explain technical issues more clearly
- generate leads and appointments
- sell from a distance to increase your sales territory
- reach more customers than with in-person sales calls
What are the advantages of making outgoing contacts when selling
As well as increasing the number of touch points with the customer, proactive outbound dialling can also be used to increase the revenue derived from your customer base by up-selling or cross-selling new products to your ongoing customers.
How do you start a B2B cold call?
- #1 Research your prospects
- #2 Increase your number of calls
- #3 Time your calls right
- #4 Anticipate the customer’s needs
- #5 Open the conversation with an email
- #6 Keep it brief
- #7 Know when to speak
- #8 Let them come to you
What are the 5 inbound principles
There are 5 Principles of Inbound marketing: standardize, contextualize, optimize, personalize, and empathize (S.C.O.P.E).
How many prospecting calls a day
The type of product you are selling and the target market determines the number of sales calls that is possible in a day.
The average B2B salesperson makes about 35 calls a day, but some report as many as 100 calls a day for phone bank workers.
How do you greet someone in a call center
A Contact Centre Greeting Should Ideally Begin with Good Morning / Good Afternoon. Despite the greeting that topped our original poll beginning with “welcome to…”, the overall favourite opening to a customer service greeting in the contact centre was “good morning / good afternoon”.
How can I impress a customer over the phone?
- Direct them where they need to go the first time
- Reduce wait times
- Make small talk
- Use positive language
- Be an active listener
- Offer additional follow up if needed
How do you make a cold call script?
- Gauge interest before diving in
- Set time expectations
- Identify the prospect’s biggest challenge
- Highlight product benefits
- Showcase what differentiates you from the competition
- Use social proof
- Mention if it’s a referral
- Show that you did your research
What are the 5 concepts of marketing
The five main marketing concepts are production, product, selling, marketing, and societal. Companies utilize these five concepts in regards to the product, price, distribution, and promotion of their business.
How do you sell a product to a customer script?
- Choose a single focus
- Know your target audience
- Introduce yourself
- Build rapport
- Ask questions
- Use a positioning statement
- Close with a call to action
What is B2C in BPO
The Business-to-Consumer or B2C is a term that means the goods or services are sold directly from the business to the end-users who buy them.
A B2C company refers to businesses that sell directly to customers.
How can I improve my telesales skills?
- Set yourself targets
- Take a break
- Learn new skills
- Use a sales script
- Analyse data for opportunities
- Call monitoring and feedback
- Up-sell
What are the 3 types of logistics
These are inbound logistics, outbound logistics, and reverse logistics.
References
https://www.techtarget.com/searchcustomerexperience/definition/cold-calling
https://www.salesforce.com/resources/articles/inbound-marketing/
https://optimoroute.com/outbound-logistics/
https://www.zendesk.com/blog/sales-script/
https://www.amazon.jobs/en/teams/fulfillment-center-management
