- First make sure your Openreach fibre modem is switched on and you have a constant green ‘Tel’ light
- Slide back the FIBRE/COPPER cover on the top of your main phone socket to show the small switch
- Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message
Why is Openreach separate from BT
The legal separation of BT and Openreach was designed to address industry concerns that BT, as a provider of broadband services and owner of the UK’s largest broadband network, had the ability, incentive and propensity to favour itself when making investment and planning decisions, to the detriment of other network
How do I reset my BT Openreach modem
Press the Reset button on the side of the Openreach modem and hold it in for five seconds.
Wait for the power light to come on and stop flashing. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful.
What is the Bt openreach box for
If you are fibre customer you might have an Openreach modem (or ONT) installed.
This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice.
What’s the difference between BT and OpenReach
Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband.
Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses.
How do I connect my Openreach box
Connect your Hub and Openreach modem using the Infinity cable (the black cable with red ends.)
Insert one end into the LAN 1 socket on your Openreach modem. Insert the other end in to the BT Infinity socket.
Then, connect the black power cable to your Hub and your power socket.
Can I contact Openreach directly
Alternatively you can call us on 0800 023 2023 (option 1).
Are BT and Openreach separation
In 2018, Openreach was incorporated as a separate company within the BT Group, rather than a business division.
What is the OpenReach box in my new home
This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice.
There are several lights on the ONT, when these lights change colour or flash, it means something is happening.
Do all broadband providers use Openreach
Most broadband providers, except Virgin Media, G Network or Community Fibre, use Openreach to access broadband in their homes.
Virgin Media and others, use their own cable infrastructure to supply customers directly with ultrafast internet connections direct to their premises.
What services do Openreach provide?
- Overview
- Ultrafast Full Fibre Broadband
- Fibre Community Partnership
- GFast Fibre Broadband
- Superfast Fibre Broadband
- Standard Broadband
How long does Openreach take
The installation takes around three hours and the Openreach engineer will need access to your property.
If you aren’t available, someone over 18 will need to be around. Need to change your appointment?
How long does BT take to activate
On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight.
You should receive an email or text from us when it’s activated. You can follow the status of your broadband activation by tracking your order online, or via the My BT App.
Why are Openreach in my street
Why is this? The Openreach availability checker checks to see if the street cabinet (the large green box on the street) is fibre enabled.
This means it has fibre capability and is ready to accept orders from all communication providers.
How do I check my BT phone line
Text PHONE to 61998 (charges may apply at your standard rate). We’ll run tests on your connection to find out what’s going on.
What happens if Openreach engineer didn’t turn up
In the case of missed appointments, a landline or broadband customer would be entitled to compensation if an engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours of notice.
How long does it take Openreach to install
Typically, installation (of both elements) takes about two hours.
Does Sky use Openreach
Both BT and Sky use the Openreach network to deliver their respective broadband connections.
Both offer unlimited standard broadband, which is slower and less predictable than fibre, with speeds averaging 10Mbps.
Can I pay Openreach to install fibre
Unfortunatley there is nothing you can do. You can’t pay extra to get a better service.
Your only options are satellite broadband, or getting a leased line but leased lines cost around £500-600 per month and are really aimed at businesses.
Can Openreach move my master socket
It’s their property. Openreach can potentially either “walk away” from sorting out faults when their equipment has been moved without their permission.
Also, they could charge somewhere around £150 to put things right. They’ll charge you roughly the same to move it, too.
How do I setup my BT home phone?
- Press the Home button then the Menu button
- Touch Settings
- Touch Wireless & networks then Wi-Fi settings
- Turn on ‘Wi-Fi’
- Select your wireless network (SSID)
- Enter the password, if required, and then touch Done
- Touch Connect
How do I set up BT Fibre Hub
Slide the two parts of the Hub’s power plug together until they click into place.
Connect the power cable to your Hub, plug it in at the wall and switch the socket on.
It’s vital to put your BT Hub in the right place: the nearer it is to where you use it, the better.
How long does Openreach take to connect fibre
They’ll aim to do this within 5 working days of you placing your order.
Within 10 working days, Openreach will have completed their survey. If the work is not complex, they’ll carry out all the external work required.
Openreach will then be in touch to arrange when they can complete the work at your premises.
How does BT Broadband connect to my house
With Full Fibre installation, we’ll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house.
The ONT enables you to get our fibre broadband and phone services, and connects to your BT Smart Hub.
Do I need an engineer to install BT Broadband
We’ll let you know which scenario applies to you when you place your order.
Click on the links to find out more. In this case, there’s no need for an engineer to do any work but we may need to send you a new BT Hub.
Your fibre broadband service will be live on the third working day after placing the order.
Do Openreach own all phone lines
Essentially Openreach owns the entire UK phone and broadband network – and those 32,000 employees are very busy, making around 9.5 million visits to homes and businesses a year; 25,000 per day.
How do I connect my landline to my BT Home Hub
Link the handset – press OK on your phone and follow the on-screen steps.
When asked, press and hold the WPS button on your Hub for two seconds – it’s halfway up on the left hand side.
The WPS button will flash while the phone and Hub are linking and the phone will show it’s registering.
Does BT need phone line
Now you can get our great value broadband without a landline phone service. It’s fast and reliable, and comes with your own personal speed guarantee.
Why won’t my phone connect to my BT Hub
If you’re in range of a hotspot and your device is still struggling to connect, go to the “Edit log in details” section within “Help and settings”.
Re type your username and password to go through set-up again. If you’re still having trouble connecting, go to the “Help” menu and select “Leave Us Feedback”.
Is BT box wireless
The new BT TV box is wifi-enabled, allowing for a wireless connection with your hub.
Why is my BT Hub not connecting to Internet
I’ve got no BT Broadband connection Make sure there are lights on your Hub.
If not, check the power cables are plugged in properly and it’s switched on at the mains.
Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting.
This really can help.
Citations
https://www.hunker.com/12567968/how-to-set-up-landlines
https://www.bt.com/help/broadband/has-my-bt-broadband-been-activated-
https://www.move.org/set-up-internet/
https://www.bt.com/help/broadband/full-fibre/how-is-full-fibre-installed
https://www.bt.com/broadband/broadband-without-landline
