- Phone number: 0800 800 150
- BT on Twitter: @BT_UK
- Complain via: The details above or write to BT plc, PO Box 334, Sheffield, S98 1BT
Can I use Bt business hub for home broadband
Yes, but you need to enter the broadband network login details for your Bt business broadband line into your Hub for it to connect.
For support purposes we have to treat your BT Home Hub the same as a 3rd party router.
Can I sue my broadband provider
Remember, your broadband service must be of satisfactory quality, as described, and fit for purpose.
This means that if your broadband speed is much slower than it should be, you may be able to claim compensation or cancel the contract without penalty.
Can I have BT broadband without Halo
If you no longer have Halo Broadband (for example, if you move to another BT Broadband product like Fibre Unlimited or to another provider), you won’t be entitled to either the Broadband Benefits or the Mobile benefits.
This happens even if you keep BT Mobile. You’ll lose these on the last day you have Halo Broadband.
What is BT essential package
BT Home Essentials is the new name for BT Basic, providing broadband and home phone services to customers on benefits.
Two broadband packages are available with speeds of 36Mb and 67Mb, while customers who just want a landline can sign up for home phone only with unlimited minutes.
Does Amazon Prime have Bt sport
New BT TV customers don’t need to wait for an engineer to install your TV and broadband to start watching Prime Video.
You can watch all their incredible sport and entertainment on the Prime Video app straight away on any compatible smartphone, tablet, PC or smart TV.
How long does it take for internet to come back on after paying the bill BT
We’ll reconnect within 24 hours of processing your payment.
Is Plusnet part of the automatic compensation scheme
Plusnet (including John Lewis Broadband) has today joined the automatic compensation scheme, which means its broadband and landline customers will get money back when things go wrong, without having to ask for it.
Is Virgin Media part of Ofcom’s automatic compensation scheme
In addition, Virgin Media are also members of Ofcom’s Automatic Compensation scheme, which pays customers £8.40 per day for delayed repairs, £26.24 for missed appointments (i.e. when they don’t show up) and £5.25 per day for a delay to the start of a new service (here).
Can I get a new BT Home Hub for free
BT will give you a Smart Hub for free if you contract, or re-contract, for a minimum of 18 months.
What is BT keep connected promise
What’s the Keep Connected Promise? With our Keep Connected Promise we’ll get you back online quickly if your broadband stops working.
Once you’ve reported an eligible fault, we’ll send you a Mini Hub straight away at no extra cost.
It uses a mobile signal to connect your devices until we’ve fixed the fault.
Can I get money back after being scammed
If you’ve bought something from a scammer If you’ve paid for something you haven’t received, you might be able to get your money back.
Your card provider can ask the seller’s bank to refund the money. This is known as the ‘chargeback scheme’.
If you paid by debit card, you can use chargeback however much you paid.
Can I use a BT Business Hub 6 at home
Re: Can I use my bt hub 6 at a different house? Yes you can use it.
What is the cheapest way of getting BT Sport
You can get the BT Sport mobile app when you get a SIM card from either BT Mobile or EE.
The cheapest way is to get the BT Sport app is using a SIM card from BT Mobile, but you can also consider EE for a wider choice of SIM cards.
What is difference between BT and Openreach
Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband.
Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses.
What is BT TV like compared to Sky
BT TV delivers all Sky Sports channels, for full Premier League, F1, motorsport, golf, cycling, plus plenty more.
However, it’s sourced from Sky’s Now Sports packages, meaning it’s capped at HD, whereas BT Sport content is 4K (Sky customers get the reverse ‘problem’: HD BT but 4K Sky sports content).
How long does it take for my BT broadband to activate
On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight.
You should receive an email or text from us when it’s activated. You can follow the status of your broadband activation by tracking your order online, or via the My BT App.
What does BT Halo 1 include
BT Halo 1 gives you ultra-reliable broadband and more from your mobile & home phone.
As well as our fastest fibre broadband, you can choose to add Complete Wi-Fi which comes with a guarantee to give you wi-fi all over the house and if for any reason you can’t get a signal everywhere, you can get £20 back.
What happens if I don’t pay my internet bill
When you do not pay a bill for monthly services such as water, gas, electric, internet, or telephone services, the company will eventually shut off the service.
If it does this, it may also add additional fees, such as reconnection fees, that you will have to pay in order to have the service turned back on.
Is BT Halo 3 full fibre
If you have BT Halo 3+, in addition to the rest of the BT Halo 3 Broadband benefits you’ll also get access to our Full Fibre, Hybrid Connect, Complete Wi-Fi and our Smart Hub.
How do I complain about a company on the Internet
File a Complaint About Online Purchases Your consumer protection agency. The Federal Trade Commission (FTC).
Your state attorney general. Econsumer.gov, if your purchase was with a foreign retailer.
How do I cancel BT Sport
Simply log into MyBT, find BT Sport Monthly Pass and choose ‘Cancel subscription’. When you cancel, you can carry on watching BT Sport until your 30-day viewing period expires.
Do Ofcom deal with broadband complaints
Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, TV, radio and on-demand programmes, interference to wireless devices, or something you have seen on a video-sharing platform.
Find out more about the types of complaint we deal with.
Can I sue for internet throttling
Unfortunately, it will be hard to fight cases where an ISP throttles specific services.
While this was illegal in the past due to net neutrality, it’s permissible under post-2018 FCC guidelines.
This could change in the future, but it’s the way things are for now.
What happens when you complain to Ofcom
We assess each complaint carefully to see if our rules may have been broken.
If we decide the complaint doesn’t raise issues warranting further investigation, we’ll close the complaint and publish a record of this in our Broadcast and On Demand Bulletin, which is published every fortnight.
What is the difference between BT home hub and business hub
The only difference between the Business Hub 5 and the Home Hub 5 is that the Business Hub 5 is able to be used with public static IP ranges, where the home hub can’t.
Is BT Halo 3 good
“BT Halo 3+ offers a super reliable service with the best connectivity for all corners of the home, giving the whole family peace of mind that they can work, home school or keep in touch with friends and family without interruptions.”
What do you get with BT Halo 3
Included with BT Halo 3+ package is BT’s Smart Hub 2 and Complete Wi-Fi, with an upgrade to Full Fibre at no extra cost plus free support from BT’s Home Tech Experts.
BT promises this upgrade as soon as it becomes available for those areas that do not yet have access to Full Fibre.
What do you do if you get scammed
Report the scam to the FTC online, or by phone at 1-877-382-4357 (9:00 AM – 8:00 PM, ET).
The FTC accepts complaints about most scams, including these popular ones: Phone calls. Emails.
How do I recover from being scammed?
- Recovering from a con, scam or fraud scheme may be a long and difficult process
- Step 1: Keep track of your credit report
- Step 2: Consider filing an extended fraud alert
- Step 3: Think about filing a civil suit in court
- Step 4: Don’t blame yourself
Citations
https://www.virginmedia.com/help/ofcom
https://community.bt.com/t5/Bills-Packages/Introducing-BT-Halo/td-p/1981877
https://accan.org.au/media-centre/hot-issues-blog/1231-compensation-for-telecommunications-outages
https://www.broadbandtvnews.com/2022/08/23/bt-seeks-virgin-compensation-over-mvno-migration/
