- If you’re a home or mobile
- • visit bt.com/complaints where you
- 18001 0800 800 150
- • you could email us at
- consumer-resolutionteam@ bt.com
- • Write to us at – Customer Service Manager
- If you’re a small business:
- • chat or email by visiting
How can I get out of my BT broadband contract
You have to pay an ‘early termination fee’ if you cancel your service before the end of your ‘minimum contract period’.
The end of the minimum contract period is usually either 12, 18 or 24 months from the date your started your service.
Is BT better than Sky
The main difference between BT and Sky Broadband are their TV offerings; Sky offers much more comprehensive broadband & TV packages than BT.
But if TV isn’t important to you, then BT offer more speed options and faster internet in general.
What is the most up to date BT router
The Smart Hub 2 is our most advanced router and comes with a combination of unique features to deliver fast speeds throughout the home.
How do I report a fault on my BT business line
Please give us a call on 0800 032 8751 or continue to your BT account page.
What is BT Halo
BT Halo is a premium tier of BT broadband offering extra features and services to customers to improve their broadband connection, save them money on other services and maintain their wi-fi even if the home broadband is down.
Does BT fibre use Virgin cable
BT fibre is completely separate to Virgin fibre. There is no ‘switchover’, a new BT service would be provided and the Virgin service ceased.
Are BT changing their terms and conditions
We’re Updating Your Terms & Conditions With effect from 1 June 2022, we’re updating the standard terms and conditions which apply to all BT products, including BT TV & Sport, due to new Ofcom regulations designed to improve your rights where we make changes to your service.
Where can I find My BT account number?
- If you get your bill online, you can see your BT account number there
- number to you
- Log into My BT >
- Find out more about My BT app >
How long does a BT engineer take
How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property.
If you aren’t available, someone over 18 will need to be around.
How do I contact BT to report a fault
Text PHONE to 61998 (charges may apply at your standard rate). We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
How do I get in touch with BT Openreach
Just click on the icon in the bottom right corner of the screen. Alternatively you can call us on 0800 023 2023 (option 1).
Is BT 0800 number free
Take control of your business number with options to suit every business, from 0800 numbers that are free for your customers, to premium-rate options.
What is BT basic package
BT Basic comes with a Call Barring option which allows you to control certain calls being dialled from your phone.
For example you can stop calls to international destinations, mobile phones or to Premium Rate numbers from being made from your line.
There’s no charge for this service.
How do I speak to a human at BT
If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150.
Make sure you have your account number to hand when you get in contact (you can find this on your bill).
Is Openreach part of BT
Who is Openreach? Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband.
What do bt packages include
New BT TV brings you the best of Sky Atlantic, Sky Sports, Sky Max, Sky Cinema and more from NOW.
Add that to BT Sport, AMC, Netflix, Amazon Prime Video and all your Freeview channels, and you can finally have it all in one place.
Do you need someone to install internet
You can install internet by yourself if your home is wired properly for internet service and if your provider has a self-installation option available.
Self-installation isn’t always an option—some providers require a professional to install your internet service because of wiring issues and other complications.
Can BT tell me who called me
BT 1471 tells you the last number that called – unless the caller withheld their number by dialling ‘141’ before dialling your number, or the call came from a switchboard extension number.
1471 Call Return also lets you return the call straight away, by pressing ‘3’.
How do I find My BT access code
Just log into My BT, and go to Get offers. You’ll then be able to choose which console you want, and get a unique access code to order it.
Then, order your game console on the same device you used to get your unique access code.
Or, if you need to use a different device, wait one hour before placing your order.
What has happened to BT mail
We’re about to move you from BT Yahoo email to our new email service called BT Mail.
You’ll keep the features you love and also get some new ones too. We’ll move all your emails and folders across to BT Mail automatically.
All you have to do is check a few things now to make sure you’re ready.
What time do BT Openreach engineers work till
Openreach engineer appointments run from either 08:00 – 13:00 or 13:00 – 18:00 Monday – Saturday.
What’s the difference between BT and Openreach
Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband.
Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses.
How long is BT minimum contract
Most of our contracts are 24 months, but we do have some that are 18.
Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans.
How do I cancel my direct debit with BT
In My Account go to Manage Direct Debit. Select Cancel Direct Debit. Choose the account or accounts you want to cancel your Direct Debit for and click Next.
Review the account or accounts you’re about to cancel your Direct Debit for.
How quickly should BT fix a fault
Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.
Do I need an engineer to install broadband
Do you always need an engineer for broadband installation? No, you don’t always need an engineer visit.
If you’re switching broadband providers within the same network, (between BT Openreach providers, for example) and have all the connections in place, the switch can happen remotely.
Can I connect another router to my router
Home wireless routers can be connected using Ethernet cable in the same way as wired routers are connected.
Connecting two home routers over wireless is also possible, but the second router can only function as a wireless access point instead of a router in most configurations.
How long does it take for BT to answer calls
If you have a brand new number, you’ll be able to receive incoming calls then too.
If we’re moving your existing phone number onto your new service, you’ll receive inbound calls on your Digital Voice Home Phone after 15 minutes.
Can you use a second router as an extender
How Do I Use a Second Router as an Extender? The easiest way to use a spare router as an extender is to connect it to your main router via an Ethernet cable.
The design and phrasing used for router settings and features can vary greatly from router model to model but the general setup steps are typically as follows.
Sources
https://usave.co.uk/broadband/providers/bt-vs-sky-broadband-which-is-better/
https://www.bt.com/help/broadband/full-fibre/what-is-full-fibre
https://www.theguardian.com/technology/2007/jan/11/newmedia.guardianweeklytechnologysection
https://community.bt.com/t5/Home-setup-Wi-Fi-network/Smart-Hub-2-How-many-devices-can-I-concurrent-have-on-my-network/td-p/2156095
https://btbusiness.custhelp.com/app/answers/detail/a_id/11554/~/engineer-call-outs-and-costs
