- Step 1: Connect Your Broadband modem to the Router
- Step 2: Connect the Router to Your Computer(s)
- Step 3: Configure the TCP/IP Control Panel
- Step 4: Configure Your Router via Your Web Browser
- Step 5: Access Your Router Settings
How do I know when my Sky Broadband has been activated
On your activation day Your Sky Broadband & Talk will go live on your activation date – it can be anytime up to midnight.
We’ll send you a text to let you know when you’re up and running (if we have your number).
You don’t need to be home on your activation date.
How do I report a phone line not working
Reporting a Faulty Phone Line. Find your last phone bill. Look for a website for customer service.
You can also go directly to a search engine and type in “Report a fault” and the telephone company name.
Are BT doing away with landlines
Landlines will still exist, and you can still have a phone line in your home – but the system that underpins it will be different.
The changeover needs to happen by December 2025, as this is when the old technology will stop working.
Why is there no dial tone on my landline
If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack.
If you have no dial tone on your cordless phone, check the battery and charge it if it’s low.
Make sure your cordless phone’s base unit is plugged into a working electrical outlet.
How long does BT take to reconnect
You might have been disconnected because you haven’t paid your bill by the due date.
We’ll have sent you a bill reminder before disconnecting your line. If you pay everything you owe BT we’ll happily reconnect your line within four hours of processing your payment.
How do I reset Bt hub after power cut?
- Find the recessed “Reset” button on the back of your Hub
- Using a paper clip or similar press the button and hold for 20 seconds
- Wait for the Hub’s Broadband light to glow solid blue
Are BT phasing out landlines
The switch to digital landlines may affect telecare devices and personal alarms. This process will be gradual and won’t be complete until the end of 2025.
Your telephone service provider should contact you before the switch takes place.
What do you do when your landline doesn’t work
Make sure the phone cord is plugged into the correct port on your phone or device.
Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working.
If the dial tone returns it means the previous wall jack is damaged or defective.
Can I get internet without a phone line
Mobile Broadband uses a USB dongle, data-only SIM or a Wi-Fi hotspot, which allows you to connect wirelessly to 4G or 5G internet.
It’s the most popular form of broadband without a fixed landline, and one of the best options if you’re looking for something flexible.
How do I test phone lines in my house
Locate the phone line that connects to the outside of your home, then follow it to the square box on the side of your home that houses the phone wiring.
Use a screwdriver to open the box and remove the cover. You’ll see the phone lines inside.
How long does EE broadband take to activate
Sometimes it can take up to 10 days to stabilise your line speeds, so please connect your Bright Box router right away once advised your broadband is live.
How do I connect my BT Hub to Openreach box
Connect your Hub and Openreach modem using the Infinity cable (the black cable with red ends.)
Insert one end into the LAN 1 socket on your Openreach modem. Insert the other end in to the BT Infinity socket.
Then, connect the black power cable to your Hub and your power socket.
Do BT Openreach call customers
We’ve been made aware that residents in the area are being contacted by scammers alleging to be from Openreach and stating that they’ve had a report that your router is showing some problems.
Do I need a new phone line for fibre optic broadband
Fibre broadband doesn’t technically need a phone line as it requires a specialist type of cable made from glass or plastic.
However if you have FTTC, then it’s likely the connection from your local cabinet to your home will be on a copper line – so it will require a phoneline.
How long does it take internet to activate
It may be as short as 15 minutes or it may take several days, but that depends on the type of internet service you’ve just signed up to.
Why does it take 2 weeks to activate broadband
Two weeks is about right for a new residential provision. Business lines are usually quicker.
Charging will not start until your service is activated. Advance charges for provision of service, and initial line rental is normal.
Can I cancel my landline and still have Internet
Re: Can I stop my landline but keep broadband? If you stop your landline then your broadband will also be ceased and would be treated as a contract termination, and could involve cancellation charges.
The cost of the landline connection is included in the broadband cost, so there would not be any saving.
How do you know if a phone jack is active
Unplug the modular connector from its jack. Get a working phone and plug it into the jack.
Lift the telephone handset and listen for a dial tone. The absence of a dial tone indicates that there is no power or signal coming from the phone company.
Will my broadband work before activation date
Re: Connected before activation date I’d recommend unplugging your router or switching it off until we’ve confirmed your broadband’s ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet.
How do I get internet installed?
- Find an internet service provider (ISP)
- Install your equipment
- Set up your wireless network
- Connect your devices
How do I set up internet at home?
- Connect modem to coaxial or phone jack
- Plug in modem power cord
- Connect router to modem with ethernet cable
- Plug router power cord into wall socket
- Call the provider tech support number and give them your modem MAC address so they can activate service
Who is responsible for maintaining phone lines
The phone company owns and maintains the telephone lines (wires) that bring phone service to your house.
The lines usually connect to the house at a gray plastic box mounted to an outside wall.
How long does it take for DSL to activate
Plug the included grey telephone cable that comes with your VDSL modem into the DSL port on the back of your VDSL modem.
Plug the other end of the telephone cable into your wall socket. You will now need to wait for the DSL light on your modem to turn solid – this may take up to 15 minutes.
Does full fibre need a phone line
Fibre-to-the-Premises (FTTP) Also known as ‘full fibre’ broadband, this connection type uses fibre optic cables all the way from the telephone exchange to your home and so doesn’t need to use copper telephone lines at any point.
With this being the case, you don’t need a landline.
Do I still need a landline UK
However, you don’t have to have a landline telephone set up in your home.
With some providers, you sign up to a regular broadband package that has a free landline connection included – and it’s up to you whether you plug a phone in and make use of it.
This is the case for Sky, Plusnet, and TalkTalk.
What causes a landline phone not to ring
There are some common and easy-to-fix problems you can check: Check your ringerhas it been turned off?
Change the batteries on your cordless phone. If you are a Pure Broadband customer and only have our internet service, then you may have a dial tone, but you do not have true telephone service.
Can you get broadband without a landline
Yes. Most broadband without a phone line is designed to offer the fastest fibre connections without having to rely on the ageing network of copper phone lines.
FTTP services are increasingly common and available from Virgin Media, BT and TalkTalk, as well as a range of smaller providers.
How do I fix BT Openreach
Press the Reset button on the side of the Openreach modem and hold it in for five seconds.
Wait for the power light to come on and stop flashing. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful.
Can you set up broadband before you move in
Absolutely! You can set up your broadband before you move in either online through the providers’ website, or on the phone.
Moving broadband between homes is easy when you know how.
Citations
https://www.openreach.co.uk/cpportal/products/fibre-broadband/installation-options
https://forums.thinkbroadband.com/fibre/4622792-apparently-openreach-cant-activate-our-line.html?fpart=all&vc=1
https://www.bt.com/help/broadband/how-is–fibre-to-the-home–installed-
https://fairinternetreport.com/United-Kingdom/broadband-deals/openreach-alternatives
