There is a £500 flat fee for installation of FTTP in addition to £1,000 for homes or businesses that are around 500 metres away from a cabinet.
If you’re closer to the cabinet you’ll pay less and if you’re further out from the 500 metre radius then you’ll pay more.
How fast does my broadband need to be
A good broadband speed for streaming is at least 1.5 megabits per second (Mbps) for TV services such as BBC iPlayer for standard streaming, or 2.8Mbps for HD quality.
For Netflix, the minimum speed required is about 3Mbps for standard streaming and 5Mbps for HD.
How long does it take for broadband to go live
If you’re staying at the same address on the same product (for example, Broadband, Superfast fibre or Fibre 100) it should take 1 day.
If you’re staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks.
Do you need an engineer to install fibre broadband
You will need an engineer visit to install the fibre cable and ONT (optical modem).
How do I know if my landline is disconnected
Each time you unplug a phone, wait 30 seconds and check for a dial tone on another phone in the house.
If you hear a dial tone, then the last phone or device you disconnected was causing the problem.
If you don’t hear a dial tone, reconnect the phone or device and move on to the next one.
Can a faulty phone affect broadband
Although your broadband will still work even if the phone doesn’t?” it will just be running very slowly.
On the other hand, a more common problem is a bad joint, and generally this starts to make your broadband connection unstable well before you notice any impact on the quality of telephone calls.
Do BT engineers work weekends
Fault engineers do work weekends and visit customer properties on a Saturday however not on a Sunday.
Some engineers may work on the network on a Sunday however we have no way of requesting an appointment for that day of the week.
Why does it take 2 weeks to activate broadband
Two weeks is about right for a new residential provision. Business lines are usually quicker.
Charging will not start until your service is activated. Advance charges for provision of service, and initial line rental is normal.
Can I install fibre optic myself
Since installing fiber most often requires laying a new cable and setting up specialized equipment, some fiber providers do not give the option for you to self-install fiber internet.
You must have a technician come to your home to set it up for you, which can be very expensive.
Does fibre optic need to be installed
In general, fibre-optic cables will be installed along the same route used by existing telephone cables.
So, if your current telephone service is supplied using underground cables, a fibre-optic cable will be installed between a nearby underground chamber and your premises.
What happens when you change to fibre broadband
It uses a network of fibre optic cables to deliver high-speed data over greater distances.
The data travels down the cables literally at the speed of light. This means you’re more likely to get faster download speeds and a more reliable connection to the internet.
How do I fix my broadband connection?
- Restart your equipment
- Connect with an Ethernet cable
- Check for an internet outage
- Try using a different device
- Check your wires and cables
- Run your computer’s internet troubleshooter
- Reposition your router/gateway
- Update everything
Is BT fibre 900 any good
The minimum guaranteed ‘Stay Fast’ download speed is 455Mbps and the average upload speed is 110Mbps.
If you’re using Full Fibre 900, you’ll get download speeds that are around six times faster than on Full Fibre 100.
This means you can download a full HD-quality movie in around 36 seconds.
Is 5G faster than fibre
Whereas 5G can have downlink speed up to the scale of 20 Gbps and 10 Gbps uplink, practical speed measured on Fiber cables is 100 Gbps.
One major drawback with using 5G technology is that each cell/station can have expanse up to a few 100 meters while Fiber provisioned signal can reach up to 70 Kms.
How do they connect fibre to your house
The fibre cable will usually enter your property through the same point as your telephone line, which then connects to a modem to reach the signal.
Fibre to the cabinet on the other hand uses fibre optic cable ONLY to the cabinet, and then copper wire delivers the connection into your home or business.
What is the BT line test number
You just dial test line number, 0800 800628*, choose the Helpdesk option (Option 3) and then choose the Classic and GSM option (Option 1) and then choose Line Test Option (Option 1) Follow the interactive menu using your keypad to enter the responses.
Do I need an engineer to install BT Broadband
We’ll let you know which scenario applies to you when you place your order.
Click on the links to find out more. In this case, there’s no need for an engineer to do any work but we may need to send you a new BT Hub.
Your fibre broadband service will be live on the third working day after placing the order.
Who is responsible for maintaining phone lines
The phone company owns and maintains the telephone lines (wires) that bring phone service to your house.
The lines usually connect to the house at a gray plastic box mounted to an outside wall.
Do I have to pay for a Sky engineer to come out
Yes, that’s the standard callout charge for Sky+ (no callout charge for Sky Q).
How do I know if there is fiber in my neighborhood?
- See if you have an Optical Network Terminal
- If you don’t see an ONT, and believe you may have fiber, check with your current provider
- Find the provider with a fiber plan
How do I know if I have FTTP
To find out if you can get high-speed fibre broadband via FTTP, use an FTTP checking tool.
You’ll find these on an ISP’s website to let you quickly check if FTTP has been rolled out to your area.
If not, FTTC is probably the best alternative (unless you live in rural areas).
Can I test someone elses BT line
Can I report or check a line fault on another person’s BT line? Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated.
Who called from 01431927940
This phone block 143192 is operated by Gamma Telecom Holdings Ltd. To navigate, press the arrow keys.
Your call details are valuable. Don’t just keep them for yourself!
Why can’t I have fibre broadband
While fibre broadband is becoming more and more available, there are still some reasons why you might not be able to get fibre optic broadband at your home: You’re in a remote area where fibre optic cabling is not available.
Your property is too far from the nearest street cabinet to run cabling to it.
How do I get full fibre to my house
For Fibre To The Premises, a fibre line will need to be run into your home via a wall socket, similar to other types of fixed-line broadband.
If your home previously had fibre then an existing line can be reactivated, otherwise, an engineer visit will be required.
What is the difference between fibre and WIFI
The Fibre-optic connection is built around the fiber optics, which uses light to transmit the data.
The Wireless broadband connection works by converting the data packets into electromagnetic waves to broadcast them on a specific channel.
How do I know if I have DSL or fiber
Run a quick speed test on your computer, and measure the results here: A speed of 56 kbit/s or less means you have dial-up internet.
Speeds of up to 100 Mbps are typically DSL, cable or fixed wireless. A speed result of 200-1,000 Mbps means you have either cable or fiber-optic internet service.
Why have BT sent me a pin
When will BT send me a One Time Pin? There are a number of occasions where BT might send a One Time Pin, as it allows us to verify that we are speaking with the right person or that you have requested action on your account.
How do you test phone wires
Test the phone company signal by touching the voltmeter to the wires. This is optional but can confirm that you’re getting a signal from the phone company.
Set your voltmeter to volts or VDC. Then, touch the black probe to the red telephone wire and the red probe to the green telephone wire.
Does BT fibre use Virgin cable
BT fibre is completely separate to Virgin fibre. There is no ‘switchover’, a new BT service would be provided and the Virgin service ceased.
References
https://en.wikipedia.org/wiki/Openreach
https://targetjobs.co.uk/careers-advice/interviews-and-assessment-centres/how-answer-bts-graduate-interview
https://www.bt.com/help/broadband/do-i-need-a-special-faceplate-for-fibre-
https://cdn.vumatel.co.za/files/preparing-for-fibre-inside-your-home-manual1.pdf
https://www.openreach.com/about/our-company/our-performance-faqs
