Be welcoming Brush up on product information Watch your body language Listen See things from a different perspective…
They are: suspect, prospect, first-time customer, repeat customer, client and advocate. What are the 4 types of intimacy…
Its employees directly address their customers’ concerns about using Apple products. This gives customers them the impression that…
Internal metrics focus on what happens inside the contact center, and external metrics focus on what happens outside…
At its core, lead nurturing is the process of cultivating leads that are not yet ready to buy.…
As mentioned previously, any implementation of CRM needs to consider these four core components: technology (applications and infrastructure),…
CRM stands for “customer relationship management,” a type of software that helps businesses manage, track and organize their…
The process of nurturing leads involves purposefully engaging your target audience by offering relevant information, supporting them in…
Anticipating customer needs It’s clear Apple’s understanding of its customers runs deep. Yet, paradoxically, Jobs was famously opposed…
PUBLIC RELATIONS INCREASES Brand credibility To bridge that trust-gap between a business and its would-be clients or customers,…