A retention program is a specific set of activities or initiatives a company takes to retain its customers.…
Retention is the act or condition of keeping or containing something. An example of retention is a dam…
Hire a sales leader Don’t build custom products Focus on upselling and cross-selling Pick a solid infrastructure technology…
Customer onboarding may be one of the most critical touchpoints or milestones in your customer lifecycle. It really…
A win-back campaign—also known as a re-engagement or reactivation campaign—is a series of emails sent to try and…
CRM is a process of gathering and analyzing customer data, building precise marketing campaigns and managing relationships for…
In general, AARRR activation is defined as the first real interaction a visitor has with a website. They…
The customer loyalty loop is a customer service concept that illustrates how consumers decide what they buy, and…