Relationship Marketing is a strategy of Customer Relationship Management (CRM) that emphasizes customer retention, satisfaction, and lifetime customer…
Be optimistic and genuine Be likable Show them that you care Don’t scare your team members off Make…
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting…
The anecdotal fallacy occurs when people use their limited personal experience to make sweeping conclusions about a given…
Better knowledge of customers Better segmentation Better customer retention Better anticipation of needs Better and speedier communication Better…
According to Techopedia, customer relationship marketing is “a business process in which client relationships, customer loyalty, and brand…
The customer retention definition in marketing is the process of engaging existing customers to continue buying products or…
Basic marketing Reactive marketing Accountable marketing Proactive marketing Partnership marketing What are the 5 characteristics of relationship marketing?…
Engage with your customers Understand what makes your customers tick Make sure your brand is consistent Invest in…
Calculate this Customer service kpi by dividing the total time customers wait in call queues by the total…