To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell.
Being available for customer questions and responding promptly (even if it’s negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.
What is more important for a good product
Good products keep customers interested, but after-sales service keeps them loyal. Offering a great product that’s not backed up with at least decent support is a pretty risky business.
On the one hand, if you don’t show interest in your customer experience, you’ve lost them for sure.
How do you make a follow up?
- Add Context
- Add Value
- Explain Why You’re Emailing
- Include a Call-to-Action
- Close Your Email
What is secret needs in marketing
Secret Needs – These are the needs which the consumer feels reluctant to admit; for example the consumer wants the phone for his status symbol but he feels uncomfortable to admit that status is important to him.
What is the 80/20 principle in marketing
The Pareto Principle in business refers to the way 80 percent of a given business’s profit typically comes from a mere 20 percent of its clientele.
Business owners who subscribe to the 80/20 rule know the best way to maximize results is to focus the most marketing effort on that top 20 percent.
What are the 5 steps in the Crm process?
- Generate brand awareness
- Acquire leads
- Convert leads into customers
- Provide superior customer service
- Drive upsells
What is a 5 star customer service
Five-star customer service means making it so your customer never has to explain anything twice, and your customer service team has any information they need right at their fingertips.
In fact, truly excellent support means customers don’t even have to explain things once.
What is a unique service offer
A unique selling proposition (USP), is the one thing that makes your business better than the competition.
It’s a specific and clear benefit that makes your business stand out when compared to other businesses in your market.
What is a strategy example
A tactic refers to the specific actions taken to reach the set goals in line with the strategy.
For example, company A’s strategy might be to become the cheapest provider in the smartphone market.
Their managers then need to negotiate with suppliers to reduce the costs of the electronic components used in production.
What are some limitations on service?
- Duration of Services
- Location of Services
- Cessation of services
- Termination of Services
- Delegation of Services
- Provision of Services
- Suspension of Services
- Provision of Service
What are the 8 P’s
The 8 Ps of marketing is product, price, place, promotion, people, positioning, processes, and performance.
The goal is to get them working together for your marketing mix.
References
https://smallbusiness.chron.com/sales-tactics-vs-strategies-23132.html
https://wpmanageninja.com/pre-sale-and-after-sale-support/
https://blog.hubspot.com/service/how-to-deal-with-difficult-customers
https://www.scirp.org/journal/paperinformation.aspx?paperid=90209
