Journey Builder is designed to allow marketers to customize interactions through those stages based on customer needs, desires and preferences, their demographics and real-time input from their behavior.
Journey Builder uses event-driven triggers to respond to customers or prospective customers appropriately.
What is SMS Long code
A long code number is a standard phone number used to send and receive voice calls and Sms messages.
Phone numbers are typically called “long codes” (10-digit numbers in many countries) when comparing them with SMS short codes (5-6 digit numbers).
Can you text from Salesforce
Customers can send text messages to your company, and agents can reply from the service console.
Use short code phone numbers to send recurring messages and one-time alerts to your US and Canadian customers.
What is a SMS number
A SMS number is a set of digits or characters that is used to address a text message (also known as SMS).
What is Omnichannel Salesforce
Salesforce Omni-Channel is a Service Cloud feature (brush up on the differences between Sales and Service Cloud with our guide).
As the name implies, Omni-Channel is “all channels” in that it allows your customer service agents to handle customer concerns via any and all channels with one consistent experience.
How can I learn Salesforce faster?
- Learn Salesforce with Gemma Blezard
- Subscribe to Francis Pindar’s Vlogs and Podcasts
- Get a free demo of Jan Bask training
- A free month of LinkedIn Learning
- ‘Learn AI with Salesforce’ webinars
- Salesforce official training
- Training and certification at Salesforce events
How can I sell my SMS?
- Always Get Permission
- Use an SMS Sales Tool
- Offer Something Valuable
- Include a Clear Call-To-Action
- Keep It Brief
- Get Your Timing Right
- Experiment, Analyze, Optimize
Is AWS a Salesforce
Many Salesforce products run on AWS. In addition, Salesforce customers can build on AWS to extend their Salesforce capabilities.
Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefits.
How many Salesforce instances are there
Salesforce Instance or POD As of July 2014, there are currently 21 Instances in North America, 2 in Asia Pacific, 4 in EMEA and 25 Sandbox Instances.
A Sandbox instance is non production environment.
What is SFDC stands for
SFDC:- SFDC stands for Salesforce.com. It is a distributed computing and social venture software-as-a-service (SaaS) supplier situated in San Francisco.
It was established in March 1999, to a limited extent by previous Oracle executive Marc Benioff. is the most popular cloud-based CRM today.
Is coding required for Salesforce
It also includes executive functions and problem-solving tasks. Hence, Salesforce Admin will be working with a team of developers, consultants, and others.
They will take care of the coding part. So, a Salesforce Admin doesn’t require coding as a part of his daily task.
What is long code and short code in marketing cloud
Long numbers are cheaper to use than short codes and allow you to receive replies from the recipients.
A shortcode is a memorable number between 3 and 7 digits in length. They are ideal for marketing campaigns and promotions where you want people to remember your number.
Short codes are country specific.
How does firebase cloud messaging work
Firebase Cloud Messaging (FCM) is a cross-platform messaging solution that lets you reliably send messages at no cost.
Using FCM, you can notify a client app that new email or other data is available to sync.
You can send notification messages to drive user re-engagement and retention.
Is iMessage a data or SMS
Chances are, you’ll end up using both: iMessage with your iPhone friends and SMS messages with your Android friends.
However, iMessage does use data, so if you are on a monthly data plan but have unlimited SMS text messages, you may want to stick with SMS.
What is Salesforce availability SLA
A service-level agreement (SLA) is a commitment between you and your customer. With Service Cloud, you can manage your service-level agreements with service contracts, entitlements, milestones, and assets.
Set Up and Manage Entitlements and Milestones. Give your customers the level of support you’ve promised them.
What is the difference between shortcode and long code SMS
With a limit of one message per second, long codes are used primarily for person-to-person communication.
In contrast, SMS short codes can be used to send 40 messages per second and are typically used for high volume messaging like voting on TV shows.
Is Sfmc B2B or B2C
SFMC was primarily designed as a B2C platform, however, it has evolved to suit businesses from almost any industry, whether they are B2C or B2B.
SFMC’s B2B users are actually increasing as more businesses expect to engage with their audience in a comparable way to B2C businesses.
Can you receive SMS over Wi-Fi
With the provision of wifi calling and texting, you can connect your device to any nearby wifi network and smoothly send or receive texts and calls.
How do I send bulk SMS in Salesforce?
- In Salesforce, navigate to a Quick Send message record
- In the Audience component, select the Bulk Send tab
- Search for and select any list view
- Click the pencil icon
- Optionally, customize the message
- Select Prepare Bulk Send
- To start the send, select Start on the Bulk Send component
What is my Salesforce instance URL
Find your Salesforce Instance information The instance your Salesforce Organization uses is indicated in the URL of your browser’s address bar.
The value before ‘salesforce.com’ is your Salesforce Instance.
How do I find my Salesforce Domain
You can go to https://status.salesforce.com/, where Salesforce has setup a lovely lookup for your domain. and enter what you have left into the lookup box, and click find.
Should I use MMS or SMS for messaging
On the one hand, SMS messaging only supports text and links, while MMS messaging supports rich media such as images, GIFs, and video.
Another difference is that SMS messaging limits texts to just 160 characters, while image messaging can include up to 500 KB of data (1,600 words) and up to 30 seconds of audio or video.
What is marketing cloud push notifications
What is MobilePush? MobilePush allows Marketing Cloud users to send push notifications to their customers.
That’s not all! MobilePush also offers silent notifications, in-app messaging, Bluetooth Beacons and Geo-location.
How do I send notifications on my phone?
- Open your phone’s Settings app
- Tap Apps & notifications
- Under “Recently Sent,” tap an app
- Tap a type of notification
- Choose your options: Choose Alerting or Silent
What are push notifications in Salesforce
Mobile push notifications allow Lightning Platform mobile app developers to easily push notifications to their users’ mobile devices when business events occur in the customers’ orgs.
To enable push notifications, you must use the mobile connected apps framework.
Which site would you use to check the status of Salesforce servers
1. Navigate to https://status.salesforce.com/. 2. You can search for your Instance, Domain, POD, or MID to check whether those services are down.
Which part of the installed package actually stores the endpoint URL for your custom activity
We recommend that the user interface for the custom activity include these parts: A folder named for the endpoint URL of the activity as defined in the Journey Builder component of your installed package (we’ll get to the installed package later in this unit).
This folder contains the index.
What is AMP script
AMPscript is Marketing Cloud’s proprietary scripting language for advanced dynamic content in emails, landing pages, SMS, and push messages.
While AMPscript uses basic programming concepts, you don’t have to be a coder to understand AMPscript functions and to use it in your emails.
Who owns slack
Salesforce (NYSE: CRM), the global leader in CRM, today announced it has completed its acquisition of Slack Technologies, Inc.
What is push Amazon
Push notifications are one of the most affordable ways to reach customers around the world and across a wide variety of devices.
Your customers don’t even have to be using your app in order to receive mobile push notifications.
Amazon Pinpoint users can send up to one million push notifications each month for free.
References
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.mc_dm_send_a_bulk_message_from_quick_send_message_records.htm&language=th
https://www.techtarget.com/searchcustomerexperience/definition/Salesforce-Journey-Builder
https://trailhead.salesforce.com/content/learn/modules/platform_dev_basics/platform_dev_basics_code
https://www.salesforceben.com/what-is-salesforce-digital-engagement/
https://www.twilio.com/docs/glossary/what-long-code-phone-number
