Omnichannel retail typically refers to the way brick-and-mortar stores and a business’ online operations work in tandem.
Multichannel retail refers to a business with physical storefronts and online stores, but the operations are siloed into separate channels of the overall business rather than integrated.
What is Salesforce workforce engagement
Workforce Engagement allows service departments to improve workforce performance, maintain agility, & match customer demands with dynamic intelligent forecasting & multi-channel, multi-skill capacity planning.
Is Salesforce inbox retired
Salesforce retired the legacy versions of the Inbox add-in for Outlook and Chrome extension for Gmail in March 2021.
How does Salesforce web to case work
To set up Web-to-Case, enable the feature, create and customize your web form, and add the form to your website.
Generate HTML code that can be inserted into your company’s website to capture cases in a web form.
Whenever someone submits information using the form, a case is created.
What is Mobile connect in Salesforce
What is MobileConnect? MobileConnect allows you to create SMS/MMS messages within the Salesforce Marketing Cloud’s Mobile Studio.
MobileConnect doesn’t actually send messages directly to the subscriber’s mobile phone, however.
What’s the meaning of Omni-Channel
Omnichannel — also spelled omni-channel — is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they’re shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store.
Which site would you use to check the status of Salesforce servers
1. Navigate to https://status.salesforce.com/. 2. You can search for your Instance, Domain, POD, or MID to check whether those services are down.
Who competes with Twilio?
- Vonage
- MessageBird
- Plivo
- Vidyo
- Alvaria
- Infobip
- Plum Voice
How many employees does Salesforce have 2022
Salesforce.com had a total of around 73,541 employees as of the 2022 fiscal year.
What is meant by dynamic list
Dynamic lists are “smart” lists that automatically add or remove prospects based on the criteria you set up.
They’re easy to set up and they maintain themselves, which makes them a great choice for building lists around information that changes frequently.
That said, not every list is required to be dynamic.
Which part of the installed package actually stores the endpoint URL for your custom activity
We recommend that the user interface for the custom activity include these parts: A folder named for the endpoint URL of the activity as defined in the Journey Builder component of your installed package (we’ll get to the installed package later in this unit).
This folder contains the index.
What is mobile studio in marketing cloud
Mobile Studio uses mobile-powered communications to help marketers deliver the right content to the right people at the right time – and support campaign development from start to finish.
Contact our experts today to discuss your Salesforce Marketing Cloud Mobile Studio requirements.
Sources
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.livemessage_setup_sms_channels.htm&language=th
https://nebulaconsulting.co.uk/insights/marketing-cloud-has-renamed-its-products-including-pardot/
https://marcloudconsulting.com/marketing-cloud/pardot-vs-marketing-cloud
https://360smsapp.com/blog/tag/pardot-text-messaging/
