Intelligence. Numerical reasoning, verbal reasoning, and conceptual thinking skills are crucial for an effective negotiation.
Without these IQ-type attributes, it’s difficult for to come up with ideas, make sound trades, make your case for value, and be taken seriously.
What is sales negotiation training
To enable participants to negotiate constructively with customers and to carry out a sales negotiation that creates a ‘win-win’ outcome for all parties.
The training builds on participants’ existing negotiation skills and gives them additional tools and techniques to take their skills to the next level.
What are the 3 most important things in sales?
- S – Sincerity – Listen without an agenda, it’s not about your needs
- E – Ethics – Don’t try to talk someone into something, listen to what they want
- A – Asking – Serve others by asking questions that will assist them in making a wise buying decision
What are the most important sales skills?
- Strategic Prospecting
- Active Listening
- Most Important Skills In Sale #5 – Empathy
- Relationship Building
- Effective Communication
- Negotiation Skills
- Project Management
- Time Management
How do you motivate customers to buy your product?
- Listen And Clarify Their Desires
- Demonstrate Your Expertise
- Don’t Sell Services, Sell Solutions
- Fix Your Value Proposition First
- Focus On The Customer
- Reward Them For Action
- Build Trust In Your Answers
How do you handle aggressive customers?
- Remain calm
- Practice active listening
- Repeat back what your customers say
- Thank them for bringing the issue to your attention
- Explain the steps you’ll take to solve the problem
- Set a time to follow up with them, if needed
- Be sincere
- Highlight the case’s priority
What are the 5 steps to handling a customer complaint?
- Step 1: Dig deeper by asking the right questions
- Step 2: Identify the type of customer you’re dealing with
- Step 3: Respond to the customer quickly
- Step 4: Present a solution, and verify that the problem is solved
- Step 5: Log the complaint so you can track trends
How do you convince customers?
- Be natural and do not use scripts
- Ask about the clients’ well-being
- Use names while talking with a client
- Prove that your products are better than those offered by competitors
- Keep initiating further conversation
- Specify the positive characteristics of the customer
- Act on emotions
How do you deal with clients who refuse to pay?
- Follow up invoices
- Try a different means of contact
- Try and talk through the issues
- Stay calm and professional
- Charge late fees
- Refer back to the contract
- Down tools
- Use a collection agency
How would you convince a customer to price?
- 7 Tricks to Convince the Client to Buy
- Be natural and do not use scripts
- Ask about the clients’ well-being
- Use names while talking with a client
- Prove that your products are better than those offered by competitors
- Keep initiating further conversation
How do you handle customer sales?
- 10 Tips for Dealing with Customers
- Listen to Customers
- Apologize
- Take Them Seriously
- Stay Calm
- Identify and Anticipate Needs
- Suggest Solutions
- Appreciate the Power of “Yes”
How do you attract customers to buy your product?
- Identify Your Ideal New Customers
- Use Direct Response Marketing to Attract Customers
- Give Something Away to Entice New Customers
- Give Your Business a Face Lift to Increase Sales
- Get The (Right) Word Out
How do you convince a customer to stay with you
The best way to make customers stick with you and increase trust and loyalty is to reach them throughout the customer journey and add value to their experience.
This is the only way to win; understand the customer and its buying habits and them give him reasons and incentives to come back to you again.
How do you sell a stubborn customer?
- First and foremost, listen
- Build rapport through empathy
- Lower your voice
- Respond as if all your customers are watching
- Know when to give in
- Stay calm
- Don’t take it personally
- Remember that you’re interacting with a human
What do you say to an angry customer?
- I’m so sorry that happened to you
- I’m so sorry to hear that
- I’m so sorry about the mistake we made
- I completely understand the frustration you’re feeling
- I’d like to sincerely apologize for that inconvenience
How do you stand up to a rude customer?
- Be empathetic
- Listen actively
- Chunk the issue
- Repeat what the customer has said back to them
- Stay calm and stoic
- Offer solutions
- Offer a sincere apology
- Set a time to follow up with the customer if necessary
References
https://www.forbes.com/sites/womensmedia/2011/08/22/3-powerful-skills-you-must-have-to-succeed-in-sales/
https://www.masterclass.com/articles/how-to-negotiate
https://www.richardson.com/blog/effective-sales-negotiations/
https://www.pon.harvard.edu/daily/negotiation-skills-daily/negotiation-skills-which-negotiating-style-is-best/
https://www.business.qld.gov.au/running-business/marketing-sales/managing-relationships/negotiating/strategies
